The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler, Brian Church

The Experience: The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler, Brian Church

304 pages • missing pub info (editions)

nonfiction business economics informative slow-paced
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Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in custo...

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