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IT Service Management - An Introduction based on ISO 20000 and ITIL V3 by Van Haren Publishing
IT Service Management - An Introduction based on ISO 20000 and ITIL V3
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Van Haren Publishing

IT Service Management - An Introduction based on ISO 20000 and ITIL V3

Van Haren Publishing

514 pages • first pub 2007 (editions)

informative medium-paced
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