Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to illustrate the different parts of the process. The book presents cohesive and valuable lessons despite a somewhat cutesy and stylized writing approach.

Read my complete review at: http://www.memoriesfrombooks.com/2015/06/raving-fans-revolutionary-approach-to.html