This notable work provides valuable perspective on the history and public discussion on disability. This could be an important resource for anyone working in a public-facing institution (higher ed, social service, nonprofits) as well as large or small business owners. I work in a large urban community college system, and my work as a faculty Reference and Instruction Librarian involves teaching.. Although our faculty have already had training in Universal Design, I often wonder about students' larger campus experience. This book can help form a deeper understanding of context for public spaces, and help people without disabilities think about how to put empathy into action.