“While we complain what the other party is doing, his or her mistreatment of us gives us justification for our mistreatment of that person. Each party gives the other reason to keep doing exactly what he or she is doing”

This book is full of useful self-reflective anecdotes on how we treat and see others around us. Most importantly the book really narrows in on how we see ourselves in relation to others.

It brings to light conflict situations many of us will have faced in a work and family environment with resolve on how to approach and deal with them.

I did have to keep going back and forth in the book, so at first I wanted to give it 3 stars because it felt like I kept forgetting the points raised but when I got to the end - I totally got it!! (Aha moment!)

It is useful to highlight the parts you may want to refer back to.
I recommend you write down examples of scenarios that you may have come across to better understand the message the book is trying to convey.