The best way I can describe this book is ... It's a Wonderful Life married a customer service textbook, and they had a baby. I promise, that combination really does describe this book!

My boss at Chick-Fil-A mentioned that the company uses the "Raving Fan" approach to customer service. Curious, I Googled the term when I got home and found this book.

If you have an interest in business, want to know a piece of Chick-Fil-A's magic, and enjoy really quirky books ... this one is for you!

P.S. It's worthwhile to read other reviews. They're right when they say this is a very simple book. On the other hand it gets it's point across well, and its use of story is helpful for painting a picture of the type of business the "raving fan" model can produce.