ISO/Iec 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/Iec 20000 Certification, FAQs, Mapping Responsib by Claire Engle
ISO/Iec 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/Iec 20000 Certification, FAQs, Mapping Responsib
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Claire Engle
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ISO/Iec 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/Iec 20000 Certification, FAQs, Mapping Responsib

Claire Engle with Jackie Brewster, Gerard Blokdijk

84 pages • first pub 2008 (editions)

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