The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers by Ray W. Wilson, Sara Laughlin

The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Ray W. Wilson, Sara Laughlin

144 pages • first pub 2008 (editions)

nonfiction informative medium-paced
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Description

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networ...

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