Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback by Ann Thomas, Jill Applegate

Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback

Ann Thomas, Jill Applegate

205 pages • first pub 2010 (editions)

nonfiction informative medium-paced
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Make customer feedback work for your business.Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking f...

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