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272 pages • missing pub info (editions)
ISBN/UID: 9781578200979
Format: Paperback
Language: English
Publisher: Focal Press
Publication date: 04 January 2002
Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Gui...
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Content Warnings
272 pages • missing pub info (editions)
ISBN/UID: 9781578200979
Format: Paperback
Language: English
Publisher: Focal Press
Publication date: 04 January 2002
Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Gui...
Community Reviews
Content Warnings