An Introduction to Service Design: Designing the Invisible by Lara Penin

An Introduction to Service Design: Designing the Invisible

Lara Penin

344 pages first pub 2018 (editions)

nonfiction business design informative slow-paced
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For the reader who is eager to dive into the innovative world of service design, where creativity meets problem-solving, and is looking to gain a comprehensive understanding of this emerging field, An Introduction to Service Design: Designing the Invisible by Lara Penin is a must-read, offering a holistic and practical guide to designing services that meet the needs of customers and participants in today's complex societies.

Description

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.Despite its intrinsic multidisciplin...

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