The Telephone Skills Coaching Manual: 22 Sessions for Working with Individuals and Small Groups by Pat Cochrane
The Telephone Skills Coaching Manual: 22 Sessions for Working with Individuals and Small Groups

Pat Cochrane

The Telephone Skills Coaching Manual: 22 Sessions for Working with Individuals and Small Groups

Routledge Revivals

Pat Cochrane

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nonfiction business economics informative medium-paced
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This title was first published in 2003: Telephone skills are second nature to most people - and that's the problem. We make assumptions about the people we're talking to, we're careless and lazy about what we say and we fall into bad habits. Every...

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