Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management by Linda Glenicki, Mark Perry, Microsoft Corporation
Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
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Linda Glenicki, Mark Perry, Microsoft Corporation
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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management

Linda Glenicki, Mark Perry, Microsoft Corporation

477 pages • first pub 1997 (editions)

challenging informative reflective medium-paced
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reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The C...

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