Iso/Iec 20000: An Introduction to the Global Standard for Service Management by

Iso/Iec 20000: An Introduction to the Global Standard for Service Management

ITSM Library

74 pages • missing pub info (editions)

nonfiction computer science technology medium-paced
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Description

A quick guide to better IT Service Management Many organisations rely on a mishmash of different technologies and ad hoc working practices to deliver products and services. This makes it very difficult to make changes, measure effectiveness and im...

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