Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution by Ian Purdy, Sheila Purdy

Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution

Ian Purdy, Sheila Purdy

210 pages • missing pub info (view editions)

nonfiction business economics medium-paced
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Description

In today's world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation i...

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